Terms & Conditions

Terms & Conditions

Welcome to Propifix! By using our website, mobile app, or services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Definitions

  • Propifix refers to our company, website, and services.
  • User refers to any individual or entity accessing our services.
  • Service Provider refers to artisans and real estate professionals listed on our platform.

2. Use of Services

  • You must be at least 18 years old or have parental consent to use our services.
  • You agree not to misuse our platform or engage in fraudulent activities.
  • Any attempt to use the platform for fraud, deception, or illegal activities will result in immediate account suspension, legal action, and potential prosecution under relevant laws.
  • Propifix reserves the right to modify or discontinue services at any time.

3. Payments & Refunds

Authorized Payment Methods

All payments must be made via our official platform.

Prohibited Direct Payments

  • Such payments void service guarantees, refund eligibility, and dispute rights.
  • Propifix disclaims any liability from direct payments.
  • Agents facilitating such are deemed in violation and engaging in fraud.

Exclusive Client Benefits

  • Service Protections: Dispute resolution, refunds, and service guarantees.
  • Discounts: 10% off on selected services.

4. Service Charges & Fees

Propifix applies a 20% fee on real estate services and 40% on artisan services. These cover platform maintenance, quality checks, and validator compensation.

By booking, you agree to the applicable fees, which are non-refundable once a service is completed.

Refund Policy

1. Eligibility for Refunds

  • Service not delivered within agreed time due to provider or Propifix fault.
  • Unsatisfactory service after formal complaint and no resolution.
  • Unauthorized charges due to system error.

2. Non-Refundable Situations

  • Service completed as described.
  • Personal dissatisfaction not based on service quality.
  • Customer didn’t provide access/info needed.
  • Force majeure (e.g. disasters, 3rd party interference).
  • Late cancellations or jobs already started.
  • Payments not made through the official platform.

3. Refund Request Process

  1. Email propifix@gmail.com within 2 days of the issue.
  2. Provide transaction proof and supporting documents.
  3. Allow Propifix to attempt resolution before processing a refund.

4. Approval & Processing

  • Reviewed within 3 business days.
  • Processed in 7 days if approved.
  • Partial refunds may apply.

5. Dispute Resolution

Email propifix@gmail.com if you disagree with a refund decision.

6. Changes to Policy

Propifix may modify the policy anytime. Updates are effective immediately when posted on the website.

5. User Responsibilities

  • Ensure all provided information is accurate.
  • Do not violate laws or infringe rights using the platform.

6. Service Provider Responsibilities

  • Service providers must be professional and honest.
  • Propifix is not liable for user–provider disputes.

7. Limitation of Liability

  • Propifix is not liable for damages from service usage.
  • Accuracy of third-party providers is not guaranteed.

8. Termination of Use

We may suspend or terminate your account for violations.

9. Governing Law

These terms are governed by the laws of Nigeria.

10. Contact Us

Email: propifix@gmail.com

Cancellation Policy

1. Cancellation by Customers

1.1 Free Cancellations

Cancellations 48+ hours before service are fully refundable or reschedulable.

1.2 Late Cancellations

  • Cancellations within 24 hours incur a 30% fee.
  • No refund if provider is already at the location.

1.3 No-Show Policy

If you don’t show up without notice, no refund will be issued.

2. Cancellation by Propifix or Providers

We may cancel due to emergencies or policy violations and will notify you to reschedule or refund.

3. Refunds for Canceled Services

Processed within 3 business days as per our Refund Policy.

4. Modifications & Rescheduling

Request rescheduling 48+ hours in advance to avoid penalties.

5. Exceptions

  • Some services have unique cancellation rules.
  • Emergency/urgent bookings may be non-refundable.

6. Policy Updates

Propifix may update this policy at any time.

Contact

Email: propifix@gmail.com | Phone: 09069663123